Terms & Conditions
All prices are shown in Pounds Sterling and exclude VAT at the current UK rate.
Payment must be received in full before orders can be shipped.
Most items are available for immediate shipping and will ship within 24 hours of payment.
Email and telephone product support is available before and after purchase for your convenience.
Shipments within the UK are generally made by Parcelforce Next Day (2 day service to Scotland/N Ireland). We can (at an additional cost) ship by other carriers if requested.
Shipments outside of mainland UK and handled by Parcelforce 48 hour service.
All products are available "while stocks last".
All products carry the manufacturer's full 12 months warranty.
If we are unable to fulfil your order within 30 days, we will notify you in writing, giving you the option to accept a longer delivery date or to cancel/amend your order.
Item availability and prices are subject to change without notice.
Whilst every care has been taken to avoid errors in descriptions and prices, we are not responsible for typographical errors.
Prior approval from Production Gear is required for all returns .
An item may be returned for refund, for any reason, within 7 days from the date of receipt. This excludes special order items, software and training DVDs, which may not be returned unless faulty.
Unless there is a fault with the item, refunds will be made less the cost of shipping.
If we have made a mistake in any way, with items shipped, or if any item we supply is found faulty upon receipt, then we will also pay for the reasonable cost of returning the goods to our offices.
Any item found to be faulty upon receipt will be refunded or replaced upon its return to us according to your instructions.
Returns must be in brand new condition, in original, undamaged packaging with all components intact.
Any refund due for goods returned will be made within 30 days of the date upon which we receive the goods back.
All returns must be sent back to us prepaid, unless we have agreed to bear the cost of return shipment.
All returns that do not meet the terms of this returns policy will be subject to a 20% restocking charge.
Returns received after 30 days from the date of receipt will not be accepted unless prior authorisation has been given.
This returns policy does not affect your statutory rights.
Cookies are not malicious, and are essential for the smooth running of this site.
The cookie this site generate are detailed below:
|www.videogear.co.uk||PHPSESSID||This is the store session cookie, and is deleted when you close your browser.|
|.videogear.co.uk||ccUser||Information relating to your account so you are remembered.|
'Strictly Necessary' cookies let you move around the website and use essential features like secure areas and the shopping basket.. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.
We use these cookies to…
Remember things like information you've entered on order forms when you navigate to different pages in a single web browser session
Remember the goods and services you ordered when you get to the checkout page
Identify you as being logged in to videogear.co.uk
Cookies we have defined as 'Strictly Necessary' cookies will NOT be used to…
Gather information that could be used to advertise products or services to you
Accepting these cookies is a condition of using the website, so if you prevent these cookies we can't predict how our website will perform during your visit.
Copyright 2005-2013 Production Gear Ltd : Company No. 5576712 : VAT Reg. 872534510